Refund & Returns Policy

We’re a small Canadian shop, and we want you to love every tee you get from us. If something isn’t right, here’s how we’ll make it right.

Every item is made just for you

Every Cloverloop tee is printed to order in Canada once you place your order. Nothing sits on a shelf waiting for you, so we can’t take returns or offer refunds if you change your mind.

Sizing and colour

We can’t offer returns, exchanges or refunds for ordering the wrong size or colour. Our tees are unisex with a classic, relaxed fit. Please check the size guide on each product page before you order, and if you’re unsure, message us first. We’re happy to help you pick. Colours can look slightly different on screen than on the finished tee, and sizes can vary a little from the chart.

Misprinted, damaged, defective or wrong items

If your tee arrives misprinted, damaged or defective, or we sent you the wrong item, that’s on us. We’ll reprint it for free or give you a refund. You don’t need to send anything back.

Please let us know within 14 days of receiving your order. Have a look at your tee when it arrives so you catch any problem early.

What to send us

• Your order number
• A clear photo of the problem: the print, the damage, or the label of the wrong item. If several items are affected, one photo of them all together is perfect.
• A photo of the shipping label on the package, if you still have it

Lost packages

If your order hasn’t arrived, please tell us within 14 days after its estimated delivery date. We’ll look into it with the carrier. If it’s lost in transit, we’ll reprint and resend it or refund it.

Wrong address, unclaimed or returned packages

Please double-check your shipping address at checkout. If a package comes back because the address was incomplete or incorrect, or because it wasn’t picked up from the carrier, we’ll email you. Once you confirm the right address, we can send it again, but the reshipping cost is yours to cover.

We can only hold returned packages for a short time. If we don’t hear from you within 14 days of our email, we can’t reship or refund that order.

We also can’t be responsible for packages delivered to an address that was entered incorrectly at checkout.

How reprints and refunds work

• Reprint: we make a new tee for you and ship it at no cost. It goes through the usual 2–5 business days of production before it ships.
• Refund: we refund what you paid for the affected item(s), plus the shipping you paid for them, If you paid by card or another online payment method at checkout, the refund goes back to that same payment method. If you paid by Interac e-Transfer, we refund you by e-Transfer.
• Once we issue your refund, how long it takes to show up depends on your bank or card issuer. All amounts are in Canadian dollars (CAD).
• We’ll choose whichever option fixes things best. If you have a preference, tell us and we’ll do our best to honour it.

How to reach us

Send us a message through our contact page. We reply the same day or within one business day.

Nothing in this policy limits any rights you have under Canadian consumer protection law.

Last updated: October 30, 2026